Refund policy
Return & Refund Policy
60-Day Money-Back Guarantee
We stand behind every bottle of PRYME with a 60-Day Money-Back Guarantee.
Hair is personal, and finding the right shade and getting the hang of the routine can take a little time. That is why we give you 60 days: enough time to try PRYME, test your shade, and see how it fits into your week.
If you are not completely satisfied with your PRYME Hair & Scalp Density Cream, you may request a full refund within 60 calendar days from the delivery date.
How to Request a Return
To start a return, please contact us at within 60 calendar days of delivery.
Please include:
- Your order number
- A brief reason for your return (this helps us improve our products and service)
If your return is approved, we will send you next steps. Because PRYME is a personal-care product, in most cases you will not need to send anything back. We will let you know when you contact us.
Return Address
PRYME 1962 NW 82nd Ave DO-46737 Doral, FL 33191 United States Phone: 1-809-566-7700
Please do not send any items back without first contacting us and receiving return authorization, as unauthorized returns may not be accepted.
Product Condition
You may open and use your PRYME cream during the 60-day trial. That is the whole point: try it for real.
If we do ask you to return it, please send it back in reasonable condition with any included accessories (such as the applicator) whenever possible. Original packaging is appreciated but not required.
Returns may be refused only if the product has been intentionally damaged, modified, or misused.
Return Shipping
Unless the product is defective or we shipped the wrong item, customers are responsible for any return shipping costs.
Any original shipping fees paid at checkout (if applicable) are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your cream arrives damaged or defective, or you received the wrong shade or item, contact us immediately at .
We will resolve it as quickly as possible. For defective or incorrect products, PRYME covers all replacement and return shipping costs.
Exchanges (wrong shade?)
The quickest way to get the right shade is to request a return following the process above. Once your return is accepted, simply place a new order for the shade you want.
Refunds
Once your return is approved (and, if needed, we have received your item), we will let you know your refund has been processed.
If approved, your refund will be issued to the original payment method within 10 business days.
Please note that your bank or credit card provider may need additional time to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at .
Our Promise
We want you to feel completely comfortable trying PRYME. If it is not right for you, we will make the refund process as simple, fair, and hassle-free as possible.